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Notes

What we learned shipping agents to production.

Real costs, criteria for deciding, and the failures that only show up once the agent is handling actual customers. We publish what we wish we had read first.

Why RAG fails on educational content

The five reasons retrieval over course material fails more than over technical documentation, and what has to change in how the content is prepared.

Why AI agents fail in production

The six failures that show up once an AI agent leaves the demo and starts handling real customers, why none of them are visible in testing, and how each one is prevented.

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